All orders are shipped from our UK warehouse within 24 hours of your orders being received. Orders received before 12pm Monday - Sunday (Excluding Bank Holidays) will be dispatched on the for same day.
As soon as your order has been dispatched you will receive an email confirmation with tracking info.
Please check our shipping FAQs below:
We ship worldwide. Please check below for our shipping exclusion list.
You don't need to pay customs fees on orders up to €150. For anything over this amount you will need to pay duties and VAT.
UK deliveries (including Channel Islands) are couriered by Evri, Royal Mail and DPD.
Delivered in 2-3 days as standard or 1-2 days with the express option.
UK
All UK orders are shipped with:
International
International orders are shipped with DHL.
All orders are sent fully trackable by DHL:
Europe: 3-6 Days
USA and Rest Of the World: 4 - 7 Days
Shipping is free on orders over £125. This is sent through our standard tracked service.
UK (including Channel Islands)
Evri Standard (Tracked 2-3 Days): £3.99
Evri Express (Tracked 1-2 Days): £4.99
Royal Mail 48 Hour: £5.99
DPD (Tracked 1-2 Days): £9.99
USA and Canada
US Tracked Standard (DHL 4-7 Days): £10.00
Europe
International Tracked Standard (DHL 3-6 Days): £10.00
Rest Of The World
International Tracked Standard (DHL 4-7 Days): £12.00
Cyprus
International Tracked Standard (DHL 4-7 Days): £28.00
With international deliveries please check with your country’s custom agency for information on custom fees and import duty.
For our EU customers, we cover customs fees (duty and VAT) on all orders up to €150. This means that if your order is €150 or below, you won’t need to worry about paying anything extra when your package arrives. For orders over €150, local customs charges may apply and these would be the responsibility of the customer. We put this in place to make the experience as smooth and hassle-free as possible.The courier will contact you by email or post when it is received at your local customs office. They will provide clear instructions on how much is payable and how to pay this.
How much are the fees?
How much, depends on a number of different factors. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
If you have selected express shipping through DHL, they may charge an additional admin fee for processing this payment.
What happens if I do not want to pay the fees?
If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.
When selecting DHL please note that additional admin fees may apply when clearing customs.
Please check your dispatched email confirmation for your tracking number and link.
UK Orders:
You can track your order with the courier selected.
For orders shipped by Evri you can track your order here
For orders shipped by DPD you can track your order here
Europe, USA and International Orders:
All international orders are shipped by DHL which can be tracked here
When placing your order, please make sure that you specify the correct delivery address. We take no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or safe place.
Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
Pre-orders are shipped on the date displayed next to the 'pre-order' button displayed on the product page.
If your order contains a product thats in stock it will be shipped at the same time as the pre-ordered product.
We Ship To Over 200 Countries Worldwide.
We currently do not ship to:
Afghanistan, Burundi, Guadeloupe, Iraq, Iran, Kosovo, Lebanon, Libya, Mali, Martinique, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe
